E-Bike Shipping & Returns Policy

Last updated: September 19, 2026

30-Day Money-Back Guarantee

We want you to feel confident when purchasing an electric bike from Seekking. If you are not satisfied with your eligible e-bike purchase, you may request a return within 30 calendar days after delivery under the terms below.

Shipping

  • Shipping cost: Free tracked shipping is included with all e-bike orders.
  • Shipping area: E-bikes ship only to the contiguous United States (the lower 48 states and Washington, D.C.). We do not ship e-bikes to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or P.O. boxes.
  • Processing time: Orders are generally processed within 2–3 business days.
  • Estimated transit time: Delivery generally takes 3–5 business days after processing. Carrier delays, severe weather, holidays, remote destinations, and other events outside our control may affect delivery.
  • Tracking: Tracking information will be sent to the email address used at checkout when the order ships.

Address Changes and Cancellations

Please email info@seekking.net immediately if you need to change or cancel your order. We cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.

30-Day Money-Back Guarantee

To qualify for the 30-day money-back guarantee, your return request must be submitted within 30 calendar days of the date shown as delivered by the carrier.

Return Eligibility

An e-bike return is eligible when all of the following conditions are met:

  • The e-bike was purchased directly from Seekking.net.
  • The return request is submitted within 30 calendar days after delivery.
  • The e-bike is returned with its battery, charger, keys, manuals, accessories, hardware, and all other included components.
  • The e-bike is returned in its original packaging whenever reasonably possible.
  • The e-bike has not been damaged by an accident, misuse, improper assembly, water exposure, neglect, unauthorized repair, or modification.
  • The product serial number matches the e-bike originally shipped with the order.

A reasonable inspection and brief test ride are permitted. Excessive wear, damage, missing components, or use beyond what is reasonably necessary to evaluate the e-bike may reduce the refund or make the return ineligible, to the extent permitted by law.

How to Request a Return

  1. Email info@seekking.net with your order number and the reason for the return.
  2. If the e-bike arrived damaged, defective, or incorrect, include clear photos or video showing the issue and the shipping packaging.
  3. Wait for return authorization and the correct return instructions before shipping anything.

Do not return an e-bike without authorization. E-bikes contain lithium-ion batteries and must be shipped using approved packaging, labeling, and carrier instructions. Unauthorized or collect-on-delivery returns may be refused.

Return Shipping Costs

  • Changed mind or no longer wanted: The customer is responsible for the return shipping cost. E-bike return freight can be expensive, so we recommend obtaining the return instructions and cost before sending the bike.
  • Damaged, defective, or incorrect item: If we confirm that the e-bike arrived damaged, defective, or incorrect, Seekking will provide an appropriate resolution and cover authorized return shipping when a return is required.

Promotional Gifts

If an e-bike order included a free promotional item, including a RideGuard Mini™ E-Bike U-Lock, the promotional item must be returned with the e-bike in its original condition. If it is not returned, its advertised retail value may be deducted from the refund.

Refunds

After the authorized return is received and inspected, we will notify you whether the refund is approved. An eligible return will be refunded to the original payment method for the e-bike purchase price. Any customer-paid return shipping charges are not refundable.

If returned merchandise is missing parts or has damage or wear beyond a reasonable inspection, we may reduce the refund to reflect the loss in value, where permitted by law. Refund processing times vary by bank or payment provider. Purchases made through Shop Pay Installments or another financing provider are refunded through that provider according to its procedures.

Damaged Packages

Please inspect the package and e-bike promptly after delivery. If the package or e-bike appears damaged, photograph the exterior packaging, shipping label, internal packaging, and affected parts, and contact us as soon as possible at info@seekking.net. Keep all packaging until we complete our review.

Scope of This Policy

This page applies only to electric bikes purchased directly from Seekking.net. Separately purchased accessories and other Seekking products may be covered by different shipping and return terms. This policy does not limit any rights available to you under applicable law.

Contact Us

For shipping questions, cancellations, damaged deliveries, or return requests, contact us at info@seekking.net.