E-Bike Shipping & Returns Policy

Last updated: October 10, 2026

30-Day Money-Back Guarantee — We Pay Return Shipping

Shop your e-bike with confidence. If your eligible e-bike purchase is not the right fit, contact Seekking within 30 calendar days after delivery. We cover authorized return shipping for eligible e-bike returns, making it easier to shop with peace of mind.

Shipping

  • Shipping cost: Free tracked FedEx shipping is included with all e-bike orders.
  • Shipping area: E-bikes ship only to the contiguous United States (the lower 48 states and Washington, D.C.). We do not ship e-bikes to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or P.O. boxes.
  • Processing time: Orders are generally processed within 2–3 business days.
  • Estimated FedEx delivery: Delivery typically takes 2–4 days after shipment. Severe weather, holidays, remote destinations, and other events outside our control may affect delivery.
  • Tracking: Tracking information will be sent to the email address used at checkout when the order ships.

Address Changes and Cancellations

Please email info@seekking.net immediately if you need to change or cancel your order. We cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.

30-Day Money-Back Guarantee

To qualify for the 30-day money-back guarantee, contact us within 30 calendar days of the date shown as delivered by the carrier. Seekking pays authorized return-shipping costs for eligible e-bike returns.

Return Eligibility

An e-bike return is eligible when all of the following conditions are met:

  • The e-bike was purchased directly from Seekking.net.
  • The return request is submitted within 30 calendar days after delivery.
  • The e-bike is returned with its battery, charger, keys, manuals, accessories, hardware, and all other included components.
  • The e-bike is returned in its original packaging whenever reasonably possible.
  • The e-bike has not been damaged by an accident, misuse, improper assembly, water exposure, neglect, unauthorized repair, or modification.
  • The product serial number matches the e-bike originally shipped with the order.

A reasonable inspection and brief test ride are permitted. Excessive wear, damage, missing components, or use beyond what is reasonably necessary to evaluate the e-bike may reduce the refund or make the return ineligible, to the extent permitted by law.

How to Request a Return — Just Send Us a Photo

  1. Email info@seekking.net within 30 days of delivery with your order number and a clear photo of the e-bike.
  2. Our support team will review your request and, for an eligible return, provide a prepaid return-shipping label or arrange an approved return-shipping method at Seekking's expense.
  3. Follow the provided packing and shipping instructions. If the e-bike arrived damaged, defective, or incorrect, include a photo or short video of the issue and, where possible, the packaging.

Do not return an e-bike without authorization. E-bikes contain lithium-ion batteries and must be shipped using approved packaging, labeling, and carrier instructions. Unauthorized or collect-on-delivery returns may be refused.

Return Shipping — Covered by Seekking

We pay return shipping for eligible 30-day e-bike returns. Once your return is approved, Seekking will provide a prepaid return label or approved return-shipping instructions at no return-shipping cost to you. Simply send us your order number and a photo of the e-bike to get started.

If your e-bike arrives damaged, defective, or incorrect, contact our team with photos or a short video so we can arrange an appropriate resolution and, where a return is required, cover authorized return shipping.

Please wait for our authorized return instructions before shipping an e-bike. Lithium-ion batteries require specific packaging, labeling, and carrier handling.

Promotional Gifts

If an e-bike order included a free promotional item, including a RideGuard Mini™ E-Bike U-Lock, the promotional item must be returned with the e-bike in its original condition. If it is not returned, its advertised retail value may be deducted from the refund.

Refunds

After the authorized return is received and inspected, we will notify you whether the refund is approved. An eligible return will be refunded to the original payment method for the e-bike purchase price. Seekking covers authorized return shipping for eligible returns, so there is no return-shipping charge to deduct from an eligible refund.

If returned merchandise is missing parts or has damage or wear beyond a reasonable inspection, we may reduce the refund to reflect the loss in value, where permitted by law. Refund processing times vary by bank or payment provider. Purchases made through Shop Pay Installments or another financing provider are refunded through that provider according to its procedures.

Damaged Packages

Please inspect the package and e-bike promptly after delivery. If the package or e-bike appears damaged, photograph the exterior packaging, shipping label, internal packaging, and affected parts, and contact us as soon as possible at info@seekking.net. Keep all packaging until we complete our review.

Scope of This Policy

This page applies to electric bikes purchased directly from Seekking.net. Separately purchased accessories and other Seekking products may be covered by different shipping and return terms. This policy does not limit any rights available to you under applicable law.

Contact Us

For shipping questions, cancellations, damaged deliveries, or return requests, contact us at info@seekking.net.